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The code I received isn’t working

My order has been cancelled but I was still charged
If your order was cancelled on Google Checkout or Sage Pay, you have not been charged.

However, we understand that may notice an apparent charge on your card. This is not a charge, but a pending authorization request between Google Checkout’s/Secure Trading’s billing system and your credit card issuer.

Authorizations are the initial communication between Google Checkout/Secure Trading and the bank’s billing system to ensure that the necessary funds are available in your account before the amount is deducted. These authorizations will usually disappear within three days. They can remain in your account for up to 14 business days, depending on the bank.

For more information, see Google’s help page.


I have been charged twice
You may notice an apparent second charge on your card. This is not a charge, but a pending authorization request between Google Checkout’s/Secure Trading’s billing system and your credit card issuer.

Authorizations are the initial communication between Google Checkout/Secure Trading and the bank’s billing system to ensure that the necessary funds are available in your account before the amount is deducted. These authorizations will usually disappear within three days. They can remain in your account for up to 14 business days, depending on the bank.

For more information, see Google’s help page.


I haven’t received my order from you

To see the status of your order go to the order status page. You can also re-send your order from that page.

Our keys are sent out automatically as soon as payment has cleared and the order verified. If you have not received any emails from us, it is normally due to one of the following reasons:

  • - Our e-mails are in your junk e-mail folder. Please check your junk e-mail folder for our e-mails.
  • - Google is reviewing your order. This occurs if you have paid using Google Checkout and their systems are checking your details to ensure the order isn’t fraudulent. You can see if this is the case by viewing our order status page.
  • - Our e-mails have been blocked by your e-mail server. We have no control over this, but you can re-send any e-mails from the order status page.


My PayPal order was refunded but the money has not returned to my bank account.

When money is refunded on Paypal, it will go back into your paypal account. To get the money into your bank account, you need to log into paypal and select the amount to withdraw.


Wholesale enquiries
As well as supplying codes to the general public, Game Points Now Ltd can also supply any code in bulk quantities at heavily discounted prices. We supply many of the biggest sellers on ebay and elsewhere, around the world.

See our wholesale page for more information.



Other enquiries

Send us an e-mail


99% of problems can be resolved by the options above. Please ensure your question has not been answered before contacting us.

If you haven’t received your order, you can check the status and re-send it from our order status page.

The best way to contact us is through e-mail: fill out the form below if you have any questions or problems with the site. We will try to reply within one working day of your message








Telephone Us


You can contact us by telephone from 10am to 4.30pm on weekdays.

Our UK phone number is: (+44) 0121 350 8346

Office Address


96 Reservoir Road,
Erdington,
Birmingham,
B23 6DL.

By Fax


Our fax number is: 0121 275 6097